CRICOS COURSE CODE: SIR40316

Certificate IV in Retail Management

Course Overview

The SIR40316 Certificate IV in Retail Management is designed for students who want to develop leadership and management skills for retail and customer service environments.

This course focuses on team leadership, customer service management, store operations, sales performance, and workplace communication within retail businesses.

Training is delivered through face-to-face classes combined with theory and practical activities.

Course outcome

After successful completion, students may work as:

Retail Supervisor
Store Manager Assistant
Customer Service Supervisor
Retail Team Leader
Department Supervisor

Skills you will learn

Students will learn how to:

Lead and support retail teams
Manage customer service operations
Monitor sales performance
Organise store operations and stock control
Maintain workplace safety standards
Communicate effectively in retail environments

Assessment Methods

Assessment may include:

Written questions
Practical demonstrations
Projects and case studies
Role play activities

Pathways

After completing this qualification, students may progress to:

Diploma of Retail Management
Business and leadership qualifications
Higher-level management courses

Course Entry Requirements

Students must:

Be 18 years or older
Provide valid identification
Meet Language, Literacy and Numeracy (LLN) requirements

Course Duration

Full-time or part-time options available
Duration may vary depending on delivery schedule

Delivery Mode

✔ Face-to-face classroom training

✔ Practical activities and case studies

✔ Theory and written assessments

Course Structure

Students are required to complete core and elective units as part of this qualification.

Unit Code	Unit Title	Core / Elective
SIRRRTF002	Monitor retail store financials	Core
SIRXCEG004	Create a customer-centric culture	Core
SIRXHRM002	Maintain employee relations	Core
SIRXMGT002	Lead a frontline team	Core
SIRXRSK002	Maintain store security	Core
SIRXSLS003	Achieve sales results	Core
SIRXWHS003	Maintain workplace safety	Core
SIRXWHS002	Contribute to workplace health and safety	Elective
BSBCUS401	Coordinate implementation of customer service strategies	Elective
SIRXTAD001	Train others in frontline tasks	Elective
SIRXTAD002	Develop the retail frontline	Elective