COURSE CODE: SIR30216

Certificate III in Retail

Course Overview

The SIR30216 Certificate III in Retail is designed for students who want to develop practical skills and knowledge to work in retail, customer service, and sales environments.

This course focuses on customer engagement, sales techniques, teamwork, product knowledge, store operations, and workplace communication within retail settings.

Training is delivered through face-to-face classes combined with theory and practical activities.

Course outcome

After successful completion, students may work as:

Retail Sales Assistant
Customer Service Representative
Retail Supervisor Assistant
Store Team Leader
Sales Team Member

Skills you will learn

Students will learn how to:

Provide quality customer service
Sell products and services effectively
Process sales transactions
Work as part of a retail team
Organise and maintain store displays
Follow workplace safety procedures

Assessment Methods

Assessment may include:

Written questions
Practical demonstrations
Projects and case studies
Role play activities

Pathways

After completing this qualification, students may progress to:

Certificate IV in Retail Management
Business and customer service qualifications
Higher-level retail and leadership courses

Course Entry Requirements

Students must:

Be 18 years or older
Provide valid identification
Meet Language, Literacy and Numeracy (LLN) requirements

Course Duration

Full-time or part-time options available
Duration may vary depending on delivery schedule

Delivery Mode

✔ Face-to-face classroom training

✔ Practical activities and case studies

✔ Theory and written assessments

Course Structure

Students are required to complete core and elective units as part of this qualification.

Unit Code	Unit Title	Core / Elective
SIRXCEG001	Engage the customer	Core
SIRXCEG002	Assist with customer difficulties	Core
SIRXCEG003	Build customer relationships and loyalty	Core
SIRXCOM002	Work effectively in a team	Core
SIRXIND001	Work effectively in a service environment	Core
SIRXRSK001	Identify and respond to security risks	Core
SIRXSLS001	Sell to the retail customer	Core
SIRXWHS002	Contribute to workplace health and safety	Core
SIRXPDK002	Advise on food products and services	Elective
SIRXMKT001	Support marketing and promotional activities	Elective
SIRXIND003	Organise personal work requirements	Elective
SIRXIND002	Organise and maintain the store environment	Elective
SIRRFSA001	Handle food safely in a retail environment	Elective