The SIR20216 Certificate II in Retail Services is an entry-level qualification that develops essential skills for working in retail environments. It focuses on customer service, sales support, teamwork, communication, and store operations. This course is ideal for beginners who want to start a career in retail or gain foundational workplace skills.
Entry requirements
There are no entry requirements for this qualification.
Packaging rules
12 units must be completed:
- 7 core units
- 5 elective units
What You Will Learn
- Customer service and communication skills
- Handling retail sales and transactions
- Workplace safety and hygiene practices
- Teamwork in retail environments
- Basic product and service knowledge
- Store support and daily operations
Flexible Study Options
- Self-Paced Online Study (study anytime, anywhere)
- Full Training Program (trainer-supported structured learning)
- Group Training (interactive online or face-to-face sessions)
Benefits
- Gain job-ready retail skills
- Improve customer service confidence
- Flexible learning for working students
- Industry-relevant practical knowledge
- Pathway to retail career growth
- Dedicated work placement team support to help students secure suitable work placement opportunities.
Why Choose This Program?
- Designed for beginners with no experience required
- Practical skills aligned with real retail workplaces
- Flexible learning formats
- Strong foundation for career progression in retail industry
Eligibility Check
- Minimum age: 18+ recommended
- Basic English communication skills required
- Ability to access online learning (for online study mode)
- No prior experience required
Job Outcomes After Completion
- Retail Sales Assistant
- Customer Service Assistant
- Store Assistant
- Checkout Operator / Cashier
- Retail Team Member
- Stock Assistant
Important Information (ASQA Compliance)
- Training is delivered in line with ASQA standards
- Not available for Student Visa (Subclass 500) holders
- Enrolment is subject to eligibility and approval
- No guarantee of employment, visa outcome, or licensing is provided
- Outcomes depend on individual performance and participation
